Every after-hours call answered. Every message ready by morning.
Lena picks up when your office is closed, answers the routine questions and takes a clear message, so your team starts the day knowing who to call back.
Post-op, incision redness
ClinicalReschedule Thursday visit
Directions to the east office
Imaging disc for new patient visit
Billing question, call back AM
Caller 1
9:42 PM · 1m 08s · after hours
Hi, this is the after-hours line. How can I help you?
Hi, I had surgery last week and my incision looks a bit red.
I'll get that to the care team first thing. What's the best number to reach you?
732-555-0148.
That's 732-555-0148, is that right?
Yes, that's it.
Reason
Post-op, incision
Callback
732-555-0148 ✓
For
Care team, AM
Sample calls. Not real patients or numbers.
Product
A receptionist, not a phone tree. Careful by design.
Sounds like a person
Callers talk to her the way they'd talk to your front desk. No 'press 1', no voicemail beep.
732-555-0148
✓ Confirmed by caller
Confirms every number
She reads the callback number back and waits for a yes, so no message comes in unusable.
Never gives medical advice
Anything clinical becomes a flagged message for your care team, never an answer on the phone.
How it works
Simple to switch on. Your daytime phones don't change.
- 01
Tell us about your practice
Hours, locations, providers and what callers ask. You approve her script.
- 02
Forward your after-hours calls
Point your line at Lena when the office closes. Daytime phones don't change.
- 03
Start the day with messages
Every overnight call with a name, a reason and a confirmed number.